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Rutvee Shah, Director of Product at KIBO, discusses the exciting new rules management feature recently launched for KIBO’s order management platform. She emphasizes that this feature provides clients with enhanced control and agility, allowing them to define, configure, and enforce business logic without needing engineering changes. This means businesses can automate decisions, adapt quickly, and align with changing customer expectations more effectively.
The initial rollout of rules management focuses on three high-impact areas: customer return policy rules, safety stock management, and B2B purchase limits. Rutvee provides real-world scenarios for each. For instance, a fashion retailer can set stricter 30-day return windows for clearance items while offering VIP customers a more lenient 60-day window. An inventory planner can establish minimum stock thresholds for high-demand items or specific locations, even adjusting dynamically for seasonality. For wholesale account managers, the feature helps prevent large resellers from over-purchasing popular items or exceeding contractual limits.
Show Highlights:
The power of KIBO’s new rules management feature, enabling businesses to define and enforce logic without code changes.
Practical applications across return policies, safety stock, and B2B purchase limits.
Enhanced self-service capabilities for business users, promoting operational agility.
Future plans to integrate AI for automated rule generation based on desired business outcomes.
How smart rules can improve customer experiences and reduce manual work for retailers.
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