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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Love them or hate them, guest reviews on Yelp and Google can make or break your restaurant’s reputation. In this episode, Michele and Krista dive into the good, the bad, and the downright ugly world of online reviews.
From celebrating those 5-star raves to gracefully handling the tough critics, you’ll learn how to:
- Respond like a pro (even when you want to scream).
- Turn negative feedback into opportunities.
- Use reviews to motivate and train your staff.
- Leverage glowing guest comments in your marketing.
Whether you’re a restaurant owner, manager, or just love a good review story, this episode will give you practical tips on mastering the review game
6 episodes
