There’s something powerful about watching a traditional process transform through technology. When that shift happens at scale, it changes everything people, workflow, and the entire direction of a company.

Welcome to the Amplified Business Show - where technology meets real-world solutions. This is the space for anyone looking to work smarter, communicate better, and build stronger operations through AV and tech-enabled systems.

Episode Highlights

In this episode, Bridgette Ferrero, CEO of iCopy Legal, shares how a once paper-heavy records retrieval service evolved into a tech-driven operation serving clients nationwide. From AI-powered summarization to streamlined onboarding and remote team culture, Bridgette walks through the systems, tools, and strategic decisions that shaped their growth. She also opens up about the challenges of scaling, staying focused, and preparing for the next wave of innovation.

Episode Outline

• The shift from a paper-based workflow to a scalable, tech-enabled platform.
• How AI is transforming transcription, summarization, and document management.
• The behind-the-scenes workflow of retrieving complex records.
• Building and sustaining a remote workforce across multiple states.
• Tools that keep the team connected: Loom, Slack, Monday.com, Zoom, Google Workspace.
• The importance of structured onboarding and tech-supported recruiting.
• Managing “shiny object syndrome” with advisors and long-term planning.
• Leveraging events, swag, and personal connection to strengthen team culture.

Episode Chapters

00:00 Intro

00:05 iCopy Legal's Journey and Evolution

01:40 Records Retrieval Process

03:44 Client Focus and Remote Work Culture

07:40 Technology and Communication Tools

16:32 Onboarding and Training Processes

19:06 Future Technology and Innovation

25:33 Challenges and Strategies for Growth

29:58 Swag and Event Experiences

Call to Action

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Supporting Information

Connect with Jeff

Website: www.casav.com

Website: www.texascollective.studio

LinkedIn: https://www.linkedin.com/in/jeff-price-8776b674/

Connect with Bridgette:

Website: https://www.icopylegal.com/

LinkedIn: https://www.linkedin.com/in/bridgette-ferraro-94a7773b/

Thanks for tuning in to another conversation on the Amplified Business Show. More stories, more innovation, and more real-world lessons coming your way soon.