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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In this episode of Spilling the Teath: Quick Sips, we sit down with Phil Molden, Director and Co-Founder of Working Feedback, a leading patient review platform for dental practices. Phil shares how online reviews have become a cornerstone of dental reputation, patient trust, and practice growth — and why collecting and responding to feedback consistently is key to success.
In this episode, you’ll discover:
- Why patient reviews are essential for dental reputation and growth.
- How to build an effective, consistent review collection process.
- The best timing and platforms for gathering patient feedback.
- Why responding to both positive and negative reviews matters.
- How to turn feedback into content that boosts visibility and SEO.
- Practical ways to train your team and make reviews part of the patient journey.
- The importance of avoiding review gating and embracing honest feedback.
Whether you’re a practice owner, manager, or clinician, this episode offers clear, actionable steps to strengthen your reputation and patient relationships through authentic feedback.
Subscribe to Spilling the Teath, presented by Henry Schein One, wherever you get your podcasts. New episodes every Wednesday.
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