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What really matters to patients when they’re choosing where to have surgery? In our inaugural episode, host Carolyn Wilson sits down with patient Ashley Davidson to explore this crucial question that every surgeon should be asking.

Ashley shares her firsthand experience navigating surgical decisions, revealing how trust, personal connections, and facility environment shaped her choices. Her story highlights a truth that many surgeons overlook: clinical excellence isn’t enough. Patients need facilities that feel clean, safe, and reassuring—expectations that have only intensified since COVID.

This conversation is a wake-up call for the surgical community. Carolyn and Ashley discuss why understanding the patient perspective is essential for building trust, improving outcomes, and creating spaces where patients feel confident in their care.

If you’re a surgeon looking to strengthen your practice or simply curious about what patients really think when facing surgery, this episode offers eye-opening insights you can act on.

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4 episodes