Start with the work, not the theatre. That’s the heartbeat of this candid, fast-moving conversation with a veteran designer who cut his teeth in a brutal design school, built a career in enterprise UX, and still believes tiny details move mountains. We dig into the early lessons that never faded—defend every decision, design for the person on the receiving end—and how that rigor translates to the unsexy, high-stakes world of internal products.
The story widens to what really breaks products: fear, politics, and the absence of leadership that has bled and still cares. We talk about rules you must know before you break, the power of vulnerability, and the habit of asking braver questions. AI gets a pragmatic treatment—less prophecy, more practice. Use it to unstick thinking, prototype options, and remove admin drag; keep judgement and ethics human. Along the way, we tackle regulation lag, the myth of the seat at the table, and why you should lead as a value category of one.
If you’ve ever felt trapped in process theatre or siloed roadmaps, this one gives you a way out. We share concrete moves: put every department in the room on day one, co-create with engineers and database architects, speak to margins and risk instead of methods, and ship decisions that make financial and human sense. Tools matter less than the choices you make with them. Careers accelerate when you translate outcomes, not when you list software. Come for the hot takes; stay for an honest blueprint to earn trust, dissolve silos, and deliver work that actually changes things.
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