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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In a world where digital interactions dominate, it's easy to forget the human element behind every decision. This episode explores how empathy, trust, and emotional intelligence can redefine customer experience — turning efficiency into authentic connection.
Based on insights shared by Cyrill Luchsinger, Initiator and Moderator of the CX Community for the DACH region, from his presentation at the Digitale Kundenerfahrung – Special AI Edition 2025, the episode highlights how each service interaction becomes a "moment of truth," where technology enhances but people create real bonds.
Discover his full presentation on YouTube And explore all other events at: www.worldclassbusinessleaders.com
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