What happens when you put the "Field Service Guru" in the hot seat? Magic, insight, and a fascinating journey through two decades of service evolution.
Pierre Hulsebus takes us back to 2002, when field service technicians relied on complex offline synchronization and paper-based processes. With the warmth and wisdom that comes from over 20 years in the trenches, he reveals how the mobile revolution transformed not just how technicians work, but fundamentally altered customer expectations. Remember Palm Pilots? Pierre does—and he walks us through the journey to today's powerful pocket computers that handle everything from photos to customer signatures.
The conversation sparkles when we dive into AI applications. Pierre shares a story about using smart paste functionality that saved countless development hours—what he calls the "million-dollar button." His excitement is palpable when discussing how generative AI could create personalized work order summaries that technicians could listen to like podcasts on their way to jobs. It's these practical, tangible use cases that cut through the hype and show how AI is already transforming service operations.
Perhaps most valuable is Pierre's hard-earned wisdom about implementation. Having seen countless deployments from both the Microsoft and partner side, he debunks the myth that field service is too complex to implement successfully. The secret? Start with out-of-the-box functionality and focus on the organizational challenges rather than technical ones. As Pierre puts it, consultants often need to be "marriage counselors" helping companies overcome departmental barriers.
Whether you're managing complex assets like industrial valves the size of semi-trucks or tiny medical devices with firmware serial numbers, this episode delivers practical insights about inventory management, change adoption, and the future of automated scheduling. Join us for this masterclass in field service excellence and discover why following Pierre on LinkedIn is a "moral imperative."

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