Manage episode 519424137 series 3661133
Starbucks scrapped merit-based raises for a flat 2% bump—and high performers are furious. Benj and McKenzie unpack why this “fair” move backfires, plus a hot take on when assigning KPIs actually hurts your team. If you're leading culture, systems, or performance, this one’s for you.
Sessions is hosted by Benj Miller and McKenzie Decker
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Chapters
1. Intro: Why this hot take matters (00:00:00)
2. Starbucks' flat raise policy explained (00:01:46)
3. The culture cost of “equal” raises (00:05:25)
4. Dutch Bros vs. Starbucks: A tale of two cultures (00:08:41)
5. he KPI hot take: when numbers do harm (00:10:26)
6. Why clarity and conversation come before metrics (00:14:01)
7. Incentives that actually work (00:17:36)
264 episodes