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Starbucks scrapped merit-based raises for a flat 2% bump—and high performers are furious. Benj and McKenzie unpack why this “fair” move backfires, plus a hot take on when assigning KPIs actually hurts your team. If you're leading culture, systems, or performance, this one’s for you.

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Chapters

1. Intro: Why this hot take matters (00:00:00)

2. Starbucks' flat raise policy explained (00:01:46)

3. The culture cost of “equal” raises (00:05:25)

4. Dutch Bros vs. Starbucks: A tale of two cultures (00:08:41)

5. he KPI hot take: when numbers do harm (00:10:26)

6. Why clarity and conversation come before metrics (00:14:01)

7. Incentives that actually work (00:17:36)

264 episodes