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Align All of Your Teams Into a Customer-centric Organization - Michael Hinshaw

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Manage episode 448773476 series 2736749
Content provided by Matt Lyles. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Lyles or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this week’s episode of the SIMPLE brand podcast, I talk with Michael Hinshaw.

Michael’s the founder and president of customer experience consultancy McorpCX where they help brands make customer experience easier for their leadership, their people, and their customers. He’s recognized on over a dozen "Top Global CX Influencers" lists.

And Michael’s the co-author of two best-selling books including his latest - Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable It.

Here’s what we discuss:

  • Who really defines your customer experience
  • It takes more than surveys to understand your customers
  • How to align silos in your organization
  • Non-customer facing teams still impact the customer experience
  • How your culture drives your customer experience approach

RESOURCES FROM THIS EPISODE:

  continue reading

151 episodes

Artwork
iconShare
 
Manage episode 448773476 series 2736749
Content provided by Matt Lyles. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Lyles or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this week’s episode of the SIMPLE brand podcast, I talk with Michael Hinshaw.

Michael’s the founder and president of customer experience consultancy McorpCX where they help brands make customer experience easier for their leadership, their people, and their customers. He’s recognized on over a dozen "Top Global CX Influencers" lists.

And Michael’s the co-author of two best-selling books including his latest - Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable It.

Here’s what we discuss:

  • Who really defines your customer experience
  • It takes more than surveys to understand your customers
  • How to align silos in your organization
  • Non-customer facing teams still impact the customer experience
  • How your culture drives your customer experience approach

RESOURCES FROM THIS EPISODE:

  continue reading

151 episodes

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