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On this episode of “SoundVision Tech Talks,” Mark, Mike, and Andrew sit down to discuss Internet Outages.
Ever wonder whether to call your integrator or your internet service provider (ISP) when your connection suddenly drops? In this episode, we break down the simplest way to understand what’s happening, who’s responsible, and how to get back online faster, without guessing or rebooting the wrong box.
Mike joins us by phone this week from Cozumel as we dive into the difference between internet—everything your ISP controls outside your home—and intranet, the network inside your home that powers your Wi-Fi, smart devices, streaming, and automation.
We explain how we diagnose issues remotely, why losing visibility into your system almost always points to an ISP outage, and the real-world reasons those outages happen: storms, construction, power failures, landscapers cutting lines, ISP modem failures, and more.
You’ll also learn the reset sequence we recommend to homeowners the outside-in reboot order that fixes roughly 70% of service issues. We walk through why the modem needs to reboot first and how a miscommunication between ISP equipment and your router can make your whole system appear offline even when everything inside the home is perfectly healthy.
It all comes down to a simple rule of thumb for homeowners:
• If individual devices are slow, glitchy, or acting oddly, that’s an in-home network issue, call us.
• If everything goes offline and we can’t reach your system remotely, it’s time to call your ISP.
By the end of the episode, we hope you’ll know exactly how to read the symptoms, run the right reset sequence, and pinpoint whether the fix is in your house or out on the street. No more guesswork, just a clear path to getting your connection back up and running as quickly as possible.
To learn more about SoundVision:
https://www.svavnc.com/
Check out our Instagram to see our recent projects:
https://www.instagram.com/soundvisionllc/
To listen to more “Simplifying Life Through Technology” podcasts:
https://open.spotify.com/show/7fIkJuLZ7lZ8xbafz62muQ
Contact Us Today: (704) 696-2792 Ext. 1 | [email protected] | soundvisionlkn.com
Chapters
1. Cold Open And Phil Collins Drums (00:00:00)
2. Music Docs And Cross‑Genre Influence (00:00:27)
3. Real‑World Recording Chaos And Banter (00:02:01)
4. Schedule Mix‑Ups And Team Juggle (00:03:33)
5. Field Work Headaches And Fixes (00:05:22)
6. Phone Numbers, BlackBerry, And Nextel (00:07:02)
7. Push‑To‑Talk Etiquette And Code Words (00:10:06)
8. Life Before Texting And Adoption Curve (00:13:24)
9. Phone Dependence And Digital FOMO (00:16:18)
10. Main Topic Setup: Network Support Steps (00:17:41)
11. Internet Vs Intranet Explained (00:18:28)
12. ISP Basics And Local Providers (00:21:07)
13. Why Outages Happen And Remote Monitoring (00:23:45)
14. IP Addresses And Modem Handshakes (00:26:08)
15. The Exact Restart Sequence (00:29:57)
16. Pro Tips For Stubborn Cable Modems (00:32:49)
17. When To Call The ISP And What To Ask (00:34:10)
18. The Dead Output Modem Problem (00:36:16)
19. Direct‑To‑Modem Test And Escalation (00:38:17)
20. Owning Your Modem And Final Takeaways (00:40:12)
21. Thanks, Cozumel Sign‑Off (00:42:07)
74 episodes
