Indy Sen, ecosystem marketing lead at Canva, shares his journey through tech giants like Salesforce, Box, MuleSoft, Google, and now Canva, where he's applying his unique "messaging as an API" philosophy to build an ecosystem that serves as a powerful multiplier for the entire company.
• Canva's mission of empowering the world to design has evolved from consumer beginnings to enterprise solutions
• The ecosystem functions as a multiplier, helping source innovations from third-party developers and technology partners
• Growth from zero to approximately 700 apps in just two years demonstrates the platform's appeal as a distribution mechanism
• Design principles encourage developers to create experiences that can be completed in no more than five steps
• The human connection will remain the ultimate competitive advantage even as AI transforms technology
• Technical enablement must be paired with commercial enablement for ecosystem success
• Creating psychological safety enables teams to work at their highest point of contribution
• Zen leadership balances strategic thinking with empowering teams to navigate ambiguity
• Building trust requires making decisions rather than prolonging indecision
• Small acts of kindness cost nothing but are remembered far longer than professional achievements
What makes a technology ecosystem thrive in today's rapidly evolving landscape? For Indy Sen, the answer lies at the intersection of technical excellence and human connection.
At the heart of his philosophy is what he calls "messaging as an API"—treating company messaging like clean, well-structured code that can be consistently deployed across an organization. This approach has proven incredibly effective in creating clarity around ecosystem value, both internally and externally. As Indy explains, "Ecosystem is a multiplier. It helps engender brand new innovations, source them from third-party innovators like developers and technology partners, and it's also a multiplier for the business."
The conversation goes through practical go-to-market strategies, from Canva's developer experience principles to Indy's legendary "Cha-Ching" program at Salesforce that transformed how sales teams engaged with partners. We explore how modern platforms balance technical enablement (making APIs accessible) with commercial enablement (helping partners achieve business success), all while nurturing genuine human connections.
Perhaps most compelling is Indy's perspective on leadership in the age of AI. His "Zen leadership" approach emphasizes psychological safety, decision-making amid ambiguity, and helping team members work at their "highest point of contribution." As he puts it, "Ambiguity is okay, indecision is not."
Whether you're building a platform, leading a team, or simply interested in how technology ecosystems evolve, this conversation offers valuable insights into creating lasting value through human-centered innovation. Plus, don't miss Indy's surprisingly impressive performance in our Batman trivia challenge!
Indy Sen: https://www.linkedin.com/in/indysen/
Indy's Sen started on the ground floor of the Salesforce AppExchange. From there, he helped Box take on SharePoint, led developer relations at MuleSoft, did a tour of duty at Google Workspace, and even helped WeWork completely overhaul their product marketing before helping Matterport go public.
Website: https://www.position2.com/podcast/
Rajiv Parikh: https://www.linkedin.com/in/rajivparikh/
Sandeep Parikh: https://www.instagram.com/sandeepparikh/

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