Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

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In our Episode Today:

Have you ever lost your cool with a client?

Many of us have been there.

My story here is about a situation that was completely impossible for me to help with - but I was trying my best to help with - and the client remained defiant anyway…

I’ve told this story many ways- and I remember the first time I ever won table topics at my home Toastmasters club was when I told a comical version of it. The story ends with the worst $200 payment I ever had to handle.

While I can laugh at some facets of the story now, it is, in fact, a memorable moment in my most formative years in customer service, and it contains some serious lessons. I do believe if I knew now what I definitely didn’t know then, I would have circumvented some issues - but this is why we call it a communication journey, isn’t it?

I will break down four lessons I took away from my frustrating case:

Lesson 1 - Know your warning signs

Lesson 2 - Tag out BEFORE you lose it

Lesson 3 - Recognize when logic wont work

Lesson 4 - What to actually say when you at the edge.

Our word of the day: Forbearance: Patient self-control when you’re being provoked.

I hope you get a chuckle and enjoy the takeaways here!

Thanks for listening - and be sure to let me know if you enjoyed this story!

Sincerely,

Craig O’Neill

[email protected]

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

Contact Information

• Email Craig O'Neill: [email protected]
• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

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