FAQ on SCS Group's Innovation & Technology

•What is SCS Group's Smart Connect system and what benefits does it offer clients?

SCS Group's Smart Connect system is a proprietary technology that enables real-time tracking, monitoring, and reporting of service delivery. It confirms identity, location, timing, and task completion, providing clients with unprecedented control and immediate notification if a service is not on track. This ensures accountability and allows for proactive issue resolution, ultimately improving service quality and client satisfaction.

•How does SCS Group provide transparent access to important account information?

SCS Group offers clients a secure customer portal through which they can access a range of real-time information. This includes accounting profiles, invoices, statements, credit notes, purchase orders, spend tracking, and aged debtors reports. Clients can download invoices and view their account status at any time, ensuring transparency and easy access to crucial financial data.

•What solutions does SCS Group employ to manage employee time and attendance?

SCS Group uses time and attendance software to confirm that employees are on-site and on time. This solution includes constant communication, up-to-date alerts, and notifications to promptly address attendance issues like tardiness or absenteeism. By managing attendance, setting travel-time parameters, and clock in/out tolerances, SCS Group ensures that all shifts and job sites are covered according to customer contracts, maximizing the value received by clients.

•What innovative cleaning technologies does SCS Group utilize to improve efficiency and safety?

SCS Group employs a range of innovative cleaning technologies, including Robotic Lionsbot, I-mop Technology, Waterfed Pole Window Cleaning, Drone High Level Window Cleaning, Self-Propelled Outdoor Vacuum Cleaners, and Driverless Auto Scrubbers. These technologies not only enhance cleaning efficiency and cover larger areas in shorter timeframes but also reduce the risk of injuries associated with traditional cleaning methods and minimize safety hazards in high-level cleaning.

•How does the Robotic Lionsbot enhance the customer experience?

The Robotic Lionsbot is an intelligent robot that can clean hard floor surfaces unassisted. It also serves as a concierge assistant, answering various questions and providing key facility-specific information or directions. This dual functionality enhances the customer experience by providing both cleaning services and helpful information in a convenient and efficient manner.

•What advantages does the I-Mop technology offer over traditional mopping methods?

The I-Mop revolutionizes hard floor cleaning by enabling cleaning staff to cover far greater areas in a shorter timeframe. It also significantly reduces mopping-related injuries to the back and muscles. This leads to increased efficiency, reduced labor costs, and improved worker safety.

•How does Waterfed Pole Window Cleaning improve safety?

Waterfed Pole Window Cleaning allows cleaning up to 20 meters high of external windows without leaving the ground. This eliminates the need for ladders and elevated booms, thus reducing potential Safety OH & S Risks and Incidents.