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In this conversation, Steff Bolton discusses the critical importance of having robust systems and clear boundaries in business operations. She emphasises that many issues perceived as client problems are actually rooted in inadequate systems and communication. By establishing clear expectations and structured processes, businesses can operate more efficiently and avoid the chaos of constant firefighting.
The cycle isn't the problem, the structure is.
When you don't have clear systems, your business runs on others' deadlines.
Problems are rarely client problems; they're usually system problems in disguise.
When boundaries aren't clear, clients will push them.
If timelines aren't structured, clients will send things late.
Communication must be streamlined to avoid missed messages.
Flimsy systems can't hold the weight of a business.
Constant firefighting indicates processes that can't scale.
Professional services require robust systems to thrive.
Clear expectations lead to smoother operations.
00:00 Understanding the Core Issues in Business Systems
00:28 The Importance of Clear Boundaries and Communication

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