Lessons in Leadership: How to Create a Thriving Workplace Culture with Ben Bridwell
Manage episode 477288863 series 3616292
In this episode, Alex Burhoe is joined by Ben Bridwell, President of Chargebacks911, a leader in the complex and often misunderstood world of payment disputes. Ben dives into the mechanics of chargebacks, how merchants can minimize fraud-related losses, and what it takes to scale a tech-driven, product-led company in the fintech space.
From humble beginnings to leading a global company with over 350 employees, Ben shares his journey of building company culture, hiring for potential over credentials, and investing in people. He also reveals why a high-performance work environment and continuous improvement mindset are key drivers of growth.
You’ll hear about:
How Chargebacks911 became a leader in dispute resolution technology
Why “evolution, not revolution” is Ben’s growth philosophy
Strategies to create a high-performing, people-first workplace culture
Ben’s thoughts on passive income, personal finance, and AI’s growing impact
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44 episodes