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Everyone has a dream. But sometimes there’s a gap between where we are and where we want to be. True, there are some people who can bridge that gap easily, on their own, but all of us need a little help at some point. A little boost. An accountability partner. A Snooze Squad. In each episode, the Snooze Squad will strategize an action plan for people to face their fears. Guests will transform their own perception of their potential and walk away a few inches closer to who they want to become ...
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In this “Lessons” episode, former FBI hostage negotiator Chris Voss reveals how tactical empathy can transform your business communication—showing why understanding someone’s perspective doesn’t mean agreeing with it, how articulating their fears builds trust and diffuses tension, and why silence and curiosity often lead to the most honest, productive conversations. Learn how to disarm defensiveness, avoid projecting your own biases, and use empathy as a powerful tool to uncover truth, connect deeply, and negotiate more effectively in any situation.
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