🎙In this episode, I reveal the single most powerful question you can ask your team to transform day-to-day problems into lasting systems and always up-to-date solutions. I share how a simple query from my comms assistant about a client subscription turned into a brilliant opportunity to create a permanent, self-updating knowledgebase - a resource that saves time, prevents repeated issues, and empowers staff to think like system builders.

If you want your team to stop bringing you problems and start bringing you solutions, this episode will show you how to shift their mindset, and yours, toward true systems thinking.

KEY TAKEAWAYS

💡The One Question That Changes Everything: Asking “What do we need to put in place, so you never have to ask me this question again?” develops staff into proactive problem-solvers, future-proofs your business and improves efficiency.

💡Create Living Knowledge Bases: Every time a question arises, build or add to an existing resource, e.g. an internal FAQ database that captures the solution and answer everyone can reference in the future. Build a system so it never has to be asked again.

💡System Thinking = Freedom: When your team takes ownership of system creation, you reclaim time, reduce bottlenecks, and free yourself to focus on your visionary work.

💡Embed Ownership Into Roles: Assign responsibility for maintaining and updating these resources within position agreements and task matrices to ensure long-term consistency and future-proof the system resource.

BEST MOMENTS

02:46 - 💬 “ I don't want to be somebody who is giving answers to questions. I want somebody who is there to solve big problems… I want to be the person who is leading the business and being the visionary.”

06:10 - 💬 “Can you see how amazing it would be if you sat in a meeting and someone came to you like that? They’re not bringing you the problem - they’re bringing you the solution.”

06:55 - 💬 “ That is a proper systems way of thinking. It's not about constraining people into systems. It's about empowering people.”

11:29 - 💬 “ We've created this incredible future-proofing system that covers every scenario that exists today, but also that may exist in the future, i.e. new products and services.”

TIMESTAMPED OVERVIEW

00:00 The Challenge and the Question That Solves It

04:20 Training Staff in Systems Thinking

06:29 Creating a Culture of Problem-Solving

07:40 Equipping Staff to Create Value

09:29 Future Proofing Your Systems

11:48 Conclusion

VALUABLE RESOURCES

• For our ‘Ideas Over Issues Framework’, here's Our Best Guides, Frameworks, and Templates: https://sys.academy/guides

• Systemize Your Success Academy: https://join.sys.academy/

LINKS TO CONNECT WITH THE HOST

• Podcast: https://www.systemizeyoursuccess.com

• Website: https://systemsandoutsourcing.com/

• Facebook Group: https://facebook.com/groups/systemsandoutsourcing/

• LinkedIn: https://linkedin.com/company/systemsandoutsourcing/

• Instagram: https://instagram.com/systems_and_outsourcing/

• YouTube: https://youtube.com/@drsteveday42

• TikTok: https://www.tiktok.com/@drsteveday42

ABOUT THE HOST

Steve moved to Sweden in 2015 and transformed how he ran his businesses—switching to a fully remote model. A former NHS doctor, with a background in computing and property investing, he now helps overwhelmed business owners systemise and outsource effectively. Through his courses and coaching, Steve teaches how to automate operations and work with affordable virtual assistants, freeing up time and increasing profits. He runs his UK-based businesses remotely with support from a team of UK and Filipino VAs, and is passionate about helping others build scalable, stress-free companies using smart systems and virtual support.

This Podcast has been brought to you by Disruptive Media https://disruptivemedia.co.uk/