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From Runway to Digital: How AI is Revolutionizing Luxury Shopping with Nicole Goldberg of SIMKHAI at eTail Palm Springs

17:31
 
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Manage episode 474374712 series 2904320
Content provided by Brent W. Peterson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brent W. Peterson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

The conversation focuses on the importance of building relationships in retail, particularly in bridging the gap between in-store experiences and online shopping. The discussion highlights the use of platforms like Endear to enhance communication and foster connections with customers.

Takeaways

  • We are using Endear for all of our retail store clients.
  • We can communicate directly through the platform.
  • Exploring how to bring in-store experiences to the website.
  • It's about the relationship with the people at the company.
  • Building relationships with the clothing itself is crucial.
  • We need to focus on online customer relationships.
  • The experience should be seamless between online and offline.
  • Customer communication is key in retail.
  • Enhancing customer experience is a priority.
  • The goal is to create a personal connection with customers.

Chapters

00:00
Introduction to SIMKHAI and the Hosts

02:04
Transitioning from Wholesale to DTC

05:06
Building a Luxury Online Experience

10:07
Integrating AI in E-commerce

14:12
Client Telling and Personalization Strategies

  continue reading

350 episodes

Artwork
iconShare
 
Manage episode 474374712 series 2904320
Content provided by Brent W. Peterson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brent W. Peterson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

The conversation focuses on the importance of building relationships in retail, particularly in bridging the gap between in-store experiences and online shopping. The discussion highlights the use of platforms like Endear to enhance communication and foster connections with customers.

Takeaways

  • We are using Endear for all of our retail store clients.
  • We can communicate directly through the platform.
  • Exploring how to bring in-store experiences to the website.
  • It's about the relationship with the people at the company.
  • Building relationships with the clothing itself is crucial.
  • We need to focus on online customer relationships.
  • The experience should be seamless between online and offline.
  • Customer communication is key in retail.
  • Enhancing customer experience is a priority.
  • The goal is to create a personal connection with customers.

Chapters

00:00
Introduction to SIMKHAI and the Hosts

02:04
Transitioning from Wholesale to DTC

05:06
Building a Luxury Online Experience

10:07
Integrating AI in E-commerce

14:12
Client Telling and Personalization Strategies

  continue reading

350 episodes

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