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An award-winning cannabis podcast for women, by women. Hear joyful stories and useful advice about cannabis for health, well-being, and fun—especially for needs specific to women like stress, sleep, and sex. We cover everything from: What’s the best weed for sex? Can I use CBD for menstrual cramps? What are the effects of the Harlequin strain or Gelato strain? And, why do we prefer to call it “cannabis” instead of “marijuana”? We also hear from you: your first time buying legal weed, and how ...
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In this episode of the Talking Pools podcast, Rudy Stankowitz addresses the pressing issues within the pool industry, including illegal practices and the importance of understanding key business metrics. He emphasizes the need for customer retention, satisfaction, and effective technician training. The discussion also covers profitability, sustainability, employee retention, and competitive intelligence, urging pool service professionals to track essential metrics to drive business success.
Key Takeaways
- The pool industry faces significant challenges with illegal practices.
- Understanding customer retention and churn is crucial for business health.
- Customer satisfaction metrics like NPS can guide service improvements.
- Training and certifications are essential for technician competency.
- Profitability should be measured per job type, not just overall revenue.
- Sustainability is becoming a key factor in customer decisions.
- Employee turnover impacts profitability and service quality.
- Competitive intelligence helps businesses understand their market position.
- Tracking metrics is essential for informed decision-making.
- Building a dashboard of key metrics can drive business success.
Sound Bites
- "Training is retention."
- "Don't buy based on hype."
- "Track the stuff that matters."
Chapters
- Frustrated Pool Pro
- Trade Mag Roundup
- PHTA Day on the Hill
- NPC New Director of Education
- onBalance: The Truth About Waterline Deposits
- Key Metrics the State of The Industry Reports Missed
The Global Leader in Safety, Dependability, & Innovation in Pool Technology.
POOL MAGAZINE
Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou
BLUERAY XL
The real mineral purifier! Reduce your pool maintenance costs & efforts by 50%
CPO Certification Classes
Attend your CPO class with Rudy Stankowitz!
Online Pool Classes
The difference between you and your competition is what you know!
Jack's Magic
If you know Jack's you'd have no stains!
Raypak
Raypak, leading the evolution of environmental efficiency and sustainability in pool heaters.
the 'How to Get Rid of Algae' handbook
The most comprehensive guide on algae prevention and remediation you will ever own.
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