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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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What if your small business could stop wasting time fixing tech problems—and start focusing on growth and leadership instead?
In this episode of Talking with the Experts, Rose Davidson sits down with Andrew Bolton, CEO and Co-Founder of TechRescue, to uncover how 24/7 human-powered tech support is transforming productivity, peace of mind, and customer trust for small business owners and older adults alike.
Andrew, a Harvard-trained finance strategist with a Wall Street background, shares how his company is solving one of today’s biggest hidden crises: tech stress. From failed Wi-Fi and endless troubleshooting to phishing scams and device confusion, unmanaged tech issues are draining not just business operations, but also emotional wellbeing.
We explore:
- The hidden costs of DIY tech support and why subscription-based solutions are on the rise.
- Why human support is outperforming AI chatbots when it comes to trust and retention.
- How reducing downtime translates into better focus, smoother operations, and even improved quality of life.
This is not about jargon or IT complexity. It’s about restoring time, clarity, and confidence to the people behind the screens. If you’ve ever felt stuck wasting hours on tech troubles instead of growing your business, this conversation will show you why it’s time to stop fixing—and start leading.
🔗 CONNECT WITH ANDREW
LinkedIn: https://www.linkedin.com/company/techrescue-llc/
Facebook: https://www.facebook.com/people/T ech-Rescue-Llc
Instagram: https://www.instagram.com/techrescuellc/
YouTube: https://www.youtube.com/@T echRescueLlc
X: https://x.com/T echRescuelllc
Website: https://techrescue.io/
📌 PROMOTION: https://techrescue.io/checkout/?add-to-cart=216
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Chapters
1. #649 Stop Fixing, Start Leading: 24/7 Tech Support for Small Business (00:00:00)
2. Business owners cannot effectively manage all operational tasks simultaneously within the constraints of 164 hours per week, necessitating delegation of non-core activities like technology support to focus on their primary expertise. (00:05:54)
3. Human support significantly outperforms AI and automated systems because only humans possess creativity, can ask new questions, and provide the emotional connection that customers need during stressful technical situations. (00:07:54)
4. Unmanaged tech issues create substantial financial losses through lost productivity time, with hourly workers spending entire days frustrated instead of performing their paid responsibilities. (00:12:03)
5. Technical problems represent the most critical issue in a customer's world at that moment, requiring immediate attention rather than waiting for standard business hours or navigating automated phone systems. (00:14:17)
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