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Verizon Consumer CEO on AI’s Role in Telecom

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Manage episode 468917961 series 3442174
Content provided by Magnus Henriksson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Magnus Henriksson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Verizon is the biggest wireless-service provider in the US, with its business largely centered on the consumer segment. Wireless is a high-touch business, which has prompted the company and peers to deploy AI across its customer-care operations to drive greater efficiencies and higher cross-selling. In this episode of the Tech Disruptors podcast, Sowmyanarayan Sampath, CEO of Verizon’s Consumer Group, speaks with Bloomberg Intelligence analysts Mandeep Singh and John Butler about the company’s current deployment of AI and plans to further improve its operations with the technology. Sampath discusses AI’s use in customer care and provides some thoughts on what the future holds for its broader deployment in network operations, software development and the radio-access network. He also offers insight on the AI ecosystem today, where it’s headed and how AI models are quickly commoditizing.

  continue reading

251 episodes

Artwork
iconShare
 
Manage episode 468917961 series 3442174
Content provided by Magnus Henriksson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Magnus Henriksson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Verizon is the biggest wireless-service provider in the US, with its business largely centered on the consumer segment. Wireless is a high-touch business, which has prompted the company and peers to deploy AI across its customer-care operations to drive greater efficiencies and higher cross-selling. In this episode of the Tech Disruptors podcast, Sowmyanarayan Sampath, CEO of Verizon’s Consumer Group, speaks with Bloomberg Intelligence analysts Mandeep Singh and John Butler about the company’s current deployment of AI and plans to further improve its operations with the technology. Sampath discusses AI’s use in customer care and provides some thoughts on what the future holds for its broader deployment in network operations, software development and the radio-access network. He also offers insight on the AI ecosystem today, where it’s headed and how AI models are quickly commoditizing.

  continue reading

251 episodes

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