In this episode of the Tech on Toast Podcast, Chris Fletcher is joined by Jo Morgan, Operations Director at The Other House, for a brilliant conversation on how modern hospitality is evolving — and what it really takes to scale a hybrid hotel model that blends flexibility, technology and heart.

Jo shares her journey from Yorkshire pot-wash to cruise ship director, through to leading one of London’s most exciting hospitality concepts. They talk scaling without losing culture, how tech like Mews and Lightspeed power better experiences, and why warmth and human connection still matter most.

🔍 Topics include:

• Life at The Other House and the launch of Covent Garden & Belgravia

• Why hospitality needs flexibility — for teams and guests

• The real role of tech (hint: it’s not all QR codes)

• How to nurture and promote your best people

• What AI could mean for the future of hotel teams

🎧 Whether you’re a hotelier, tech provider or just love great operational stories — this one’s for you.

🧠 Powered by our friends at Lightspeed

👉 Book your demo: lightspeed.co.uk/techontoast

📍 Hosted by Chris Fletcher

📨 Connect with Jo on LinkedIn