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The award-winning WIRED UK Podcast with James Temperton and the rest of the team. Listen every week for the an informed and entertaining rundown of latest technology, science, business and culture news. New episodes every Friday.
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Wyndham’s Tech Advantage: CCO Scott Strickland on AI, Loyalty & Guest Experience
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Manage episode 507863198 series 2503113
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1013: Wyndham’s Scott Strickland on AI, loyalty, and how digital innovation is reshaping hospitality.
In this episode of Technovation, Wyndham Hotels & Resorts Chief Commercial Officer and longtime CIO Scott Strickland joins Peter High to share how Wyndham is redefining hospitality with digital innovation, from its owner-first philosophy and the new Wyndham Gateway loyalty initiative to the creation of a guest engagement platform that powers mobile check-in, digital tipping, and personalized upsells; Strickland also discusses Wyndham’s $350M technology modernization journey, how it prepared the company for AI adoption, the role of data and personalization in shaping future guest experiences, the impact of user-generated content and micro-influencers, and practical leadership lessons for CIOs aiming to expand into broader commercial roles, proving that in hospitality, where there’s a Wyndham, there’s a way.
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