Rethinking the Radio: How Relay is Modernizing Frontline Communication, Podcast

Telecom Reseller / Technology Reseller News

Content provided by Telecom Reseller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Telecom Reseller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

1d ago

MP4•Episode home

“We’re turning a mandate into an operational advantage.” — Barbara Sharnak, SVP of Business Development, Relay

In a wide-ranging conversation with Technology Reseller News publisher Doug Green, Barbara Sharnak, Senior Vice President of Business Development at Relay, outlines how the company is transforming frontline communication for industries that have traditionally relied on walkie-talkies and two-way radios.

Relay replaces legacy radio systems with a cloud-connected platform designed for high-noise, high-mobility environments such as manufacturing, hospitality, education, healthcare, and logistics. “The legacy radio has been around for a reason,” says Sharnak, “but it hasn’t evolved to meet the productivity and safety needs of today’s frontline workers.”

Unlike traditional devices, Relay’s system unifies real-time voice, location tracking, text communication, and AI-powered features like Team Translate, which enables seamless multilingual communication across teams. Relay devices integrate cellular and Wi-Fi connectivity to deliver nationwide coverage without costly infrastructure upgrades. The hardware itself is rugged, waterproof, and designed for extended battery life — delivering up to 24 hours of uptime in even the most demanding environments.

Sharnak highlights how Relay’s panic alert system and precise indoor GPS capabilities have helped customers in hospitality and facilities management not only meet safety mandates but also improve operations. “We support over 5,000 properties,” she notes, “and for many of them, replacing radios with Relay has added value beyond compliance — driving analytics, workforce visibility, and improved morale.”

With mobile apps, dashboards, and seamless integration across devices, Relay enables centralized control while keeping frontline teams hands-free and heads-up. The platform also opens doors for MSPs, MSSPs, and channel partners seeking new revenue streams through communication modernization.

For more information, visit relaypro.com.

51 episodes

#Tech #Business News #News #Tech News #Telecom Reseller