Ram Ramanathan, Vice President of Product at Ribbon Communications, joined Doug Green, Publisher of Technology Reseller News, to discuss Acumen, Ribbon’s new AI-powered platform designed to accelerate autonomous networking for service providers and enterprises.

Ramanathan explains that rapid shifts—5G adoption, cloud-native architectures, heightened security demands, and a retiring telecom workforce—have created urgent pressure for automation. “We focus on practical, pragmatic AI that delivers real ROI—not hype,” he noted.

Practical Automation Across the Service Lifecycle

Acumen provides end-to-end observability and automation using real-time data and ML. It is vendor-agnostic, spans OSI layers 0–7, and includes a low-code/no-code Builder that allows Ribbon to tailor automation workflows and chatbots to each customer’s environment.

Real Deployments Already Underway

Ribbon is working with several tier-one operators, including a major mobile provider moving from 4G to 5G across a multi-vendor network. Acumen is helping automate fault management, speed root-cause analysis, and proactively inform customer-facing teams.

“It’s not just fixing issues faster—it’s keeping everyone, including the customer, informed,” Ramanathan said.

Looking Ahead

Ramanathan cautions organizations to avoid AI hype by setting realistic expectations and focusing on high-ROI outcomes first. “Break it into stages and show progress along the way,” he advised.

Learn more at ribboncommunications.com.

Software Mind Telco Days 2025: On-demand online conference
Engaging Customers, Harnessing Data