Share
))
HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
…
continue reading
Manage episode 506081630 series 3689624
Content provided by iorad. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by iorad or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Check out iorad's interactive tutorial builder: https://www.iorad.com
Scaling Customer Success with Samantha Murray: Experience as a Growth Lever
In this episode of The Adoption Curve, I sit down with Samantha Murray, Go-to-Market & Customer Experience Strategist at AlignedCX, to discuss how to use experience as a growth lever and share practical frameworks for learning and development leaders.
Samantha reveals why adoption is a two-way street and explains how aligning internal teams to customer outcomes drives faster scale. We also dive into her People Experience as a Product operating model—an agile, empathy-driven framework you can implement immediately to improve technology adoption and training effectiveness.
If you're an L&D professional, enablement leader, or customer success manager looking to increase user adoption and remove friction from the customer journey, this conversation gives you the exact playbook to start today.
💡 FREE RESOURCE: THE SERVICE BLUEPRINT FOR ADOPTION – https://book.iorad.com/adoption-curve
SOCIALS:
👨💻 Connect with Sean – https://www.linkedin.com/in/sean-adams-sales/
👩💻 Connect with Samantha – https://www.linkedin.com/in/samantha-murray613/
🌍 IORAD website – https://www.iorad.com
⏰ TIMESTAMPS
00:00 – Samantha’s career journey from marketing to customer success
06:41 – Early-stage strategies for scaling customer enablement
09:35 – Adoption as a two-way street: customer & company alignment
12:40 – Building empathy through user research & journey mapping
16:51 – Shifting from outputs to business outcomes
25:16 – The 4-stage People Experience as a Product methodology
33:42 – Prioritizing solutions with the Cost of Delay framework
38:13 – Using service design to uncover internal friction points
48:37 – Leveraging partner ecosystems for customer success
#LearningAndDevelopment #EmployeeEnablement #TechAdoption #CustomerSuccess #ChangeManagement #InteractiveTraining
17 episodes
