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Ep 13: How Happy Hub Built a High-Trust White Label Model, with Chris Suglia

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Manage episode 477010010 series 3655807
Content provided by Sean Lang. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sean Lang or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Key Takeaways

  • Chris built Happy Hub Marketing to create a more transparent and positive marketing experience for clients.
  • The agency offers both direct-to-consumer services and white-label paid media support for other agencies.
  • The white-label model was added to fill a gap in the market and avoid some of the frustrations that come with early-stage DTC clients.
  • Working with agencies allows for a more streamlined, strategic relationship due to shared marketing fluency.
  • A major challenge in white labeling is maintaining consistency and detail in deliverables to avoid breaking agency-client trust.
  • Happy Hub offers a free first month trial to vetted agency partners, which has resulted in a strong ROI and high close rate.
  • Owners (Chris and Samantha) stay heavily involved in onboarding, ensuring continuity of care and high-quality handoffs.
  • Operationally, the team is lean and efficient, with strong processes and organization, allowing for seamless scaling.
  • One key shift was moving from international contractors to a 100% U.S.-based team for better communication and cultural alignment.
  • Team members are paid hourly with full flexibility, attracting entrepreneurial, high-performing talent.
  • Creative strategy is evolving: Happy Hub combines polished product imagery with fast-paced, social-style editing to outperform standard UGC ads.
  • Chris emphasizes the importance of proactive client experience design and warns against the "sell first, build later" mindset.

Check out Chris' agency here:

https://happyhubmarketing.com/

https://www.agencyuplift.co/vault

Sean’s Links:

🔗 Sean Lang on LinkedIn
🌐 Agency Uplift Skool Group
🛒 Social Commerce Club

  continue reading

18 episodes

Artwork
iconShare
 
Manage episode 477010010 series 3655807
Content provided by Sean Lang. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sean Lang or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Key Takeaways

  • Chris built Happy Hub Marketing to create a more transparent and positive marketing experience for clients.
  • The agency offers both direct-to-consumer services and white-label paid media support for other agencies.
  • The white-label model was added to fill a gap in the market and avoid some of the frustrations that come with early-stage DTC clients.
  • Working with agencies allows for a more streamlined, strategic relationship due to shared marketing fluency.
  • A major challenge in white labeling is maintaining consistency and detail in deliverables to avoid breaking agency-client trust.
  • Happy Hub offers a free first month trial to vetted agency partners, which has resulted in a strong ROI and high close rate.
  • Owners (Chris and Samantha) stay heavily involved in onboarding, ensuring continuity of care and high-quality handoffs.
  • Operationally, the team is lean and efficient, with strong processes and organization, allowing for seamless scaling.
  • One key shift was moving from international contractors to a 100% U.S.-based team for better communication and cultural alignment.
  • Team members are paid hourly with full flexibility, attracting entrepreneurial, high-performing talent.
  • Creative strategy is evolving: Happy Hub combines polished product imagery with fast-paced, social-style editing to outperform standard UGC ads.
  • Chris emphasizes the importance of proactive client experience design and warns against the "sell first, build later" mindset.

Check out Chris' agency here:

https://happyhubmarketing.com/

https://www.agencyuplift.co/vault

Sean’s Links:

🔗 Sean Lang on LinkedIn
🌐 Agency Uplift Skool Group
🛒 Social Commerce Club

  continue reading

18 episodes

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