Share
))
HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
…
continue reading
Manage episode 512409822 series 3655807
Content provided by Sean Lang. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sean Lang or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Summary:
In this solo episode, host Sean Lang breaks down why messy operations aren’t the root problem in most agencies. The real issue starts at the cultural level with unclear values, lack of accountability, and ambiguous expectations. Sean walks through the hierarchy of frameworks every agency must install to reduce churn, strengthen delivery, and scale sustainably.
Takeaways:
- Client churn is a symptom of deeper operational and cultural issues.
- Consistency starts with an objective “definition of done.”
- Shared knowledge eliminates single points of failure.
- Accountability comes from clear role scorecards and regular feedback.
- Culture and core values drive sustainable systems and retention.
Agency Uplift - Free Stuff to Scale Your Agency:
https://www.agencyuplift.co/sop (I saved $20K/mo using this system)
69 episodes
