Summary In this episode of the AI for Sales podcast, host Chad Burmeister speaks with Ignacio Pastor, AI Engineering Director at Singular and co-founder of Conectoma.ai. They discuss the transformative impact of AI on customer experience, the evolving role of consultants in AI integration, and the importance of understanding AI's limitations. Ignacio emphasizes the need for a personal touch in automation, highlights emerging technologies, and shares essential skills for salespeople in an AI-driven world. Takeaways AI is reshaping customer experiences across various industries. Consulting is evolving, not disappearing, as businesses seek guidance in AI integration. Organizations are looking for cost-effective solutions and in-house development capabilities. AI can help automate processes, allowing consultants to focus on strategic guidance. Misconceptions about AI include the belief that it can operate without human oversight. Personal touch remains essential, even in an automated environment. Emerging technologies like agentic tools are crucial for future automation. Salespeople should focus on system thinking and no-code tools for automation. Quality of interactions can improve with AI-driven automation. Understanding process mining is key to enhancing sales performance. Chapters 00:00 Introduction to AI in Sales 01:42 Transforming Customer Experience with AI 05:52 Innovative AI Use Cases 09:14 Debunking AI Misconceptions 12:24 Maintaining Personal Touch in Automation 15:10 Emerging Technologies and Automation Tools 16:45 Maximizing Sales Potential with Automation 20:45 Essential Skills for Sales Professionals The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies. 👉 Visit www.SDR.ai/intro to unlock your direct line.