Artwork
iconShare
 
Manage episode 498655150 series 3674144
Content provided by Douglas Park and Marc Rudkowski. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Douglas Park and Marc Rudkowski or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this episode of the Amazon Connect Podcast, hosts Marc Rudkowski and Douglas Park delve into the transformative role of AI in enhancing customer service. They discuss new feature releases and explore how AI technologies like QinConnect are revolutionizing contact centers by streamlining self-service and agent interactions. Discover how AI-driven solutions are reducing the need for human intervention, optimizing workflows, and providing personalized customer experiences. Tune in to learn how AI is not just a tool but a pivotal component in reshaping the future of customer service. #AWS #AmazonConnect #QinConnect #AI #TheAmazonConnectPodcast

References:

  continue reading

9 episodes