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In this solo episode I take you step by step through the onboarding process, outlining the various phases from capturing leads to gathering documents and starting the cleanup. Tune in to gain actionable tips and strategies for a seamless onboarding process and make sure to catch the YouTube videos linked in the show notes for an even deeper dive into the subject!

In this episode you’ll hear:

  • steps in the onboarding workflow
  • setting up question forms on your website
  • modifying onboarding process for clients on Upwork
  • setting expectations during onboarding

Resources mentioned in this episode:

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Chapters

1. Introduction and Overview (00:00:00)

2. Answering Listener Questions (00:00:58)

3. Onboarding Workflow Explained (00:03:09)

4. Onboarding Clients on Upwork (00:05:19)

5. Handling Slow Client Responses (00:07:49)

6. Conclusion and Announcements (00:11:12)

236 episodes