In this episode of The Andzen Approach, I sit down with Rachel - an absolute weapon when it comes to ecom agency strategy - and Tiara, who lives and breathes agency ops.

We dive into the real-world challenges of running an agency that actually delivers for merchants. Think communication breakdowns between sales and delivery, clunky internal processes, and the stuff that quietly tanks growth if you’re not paying attention.

We also get into the messiness of agency-client relationships, how past traumas on both sides can sabotage trust, and what it really takes to keep things running smooth.

There’s a bunch in here about proactive planning, resource allocation, and why having a growth mindset isn't just LinkedIn fluff - it’s how you build a team that scales. If you run or work in an agency (or your a brand wanting to hear about the inside scoop), this one's for you.

Thanks to our podcast sponsor Klaviyo.