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Difficult Conversations

The Art of Communication

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Difficult Conversations.
We all have to have them. Most of us dread them and some of us put them off. How can we make them less difficult and less awkward? Robin Kermode and Sian Hansen answer these and other 'difficult' questions. The conclusion? More voice, less emoji! Join them for another fun episode.

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Chapters

1. Introduction to Difficult Conversations (00:00:00)

2. Setting the Right Environment (00:03:13)

3. Preparing Yourself Mentally (00:05:30)

4. Effective Listening Techniques (00:08:45)

5. Delivering Difficult News (00:12:44)

6. Creating Win-Win Outcomes (00:16:36)

7. Final Thoughts and Takeaways (00:19:41)

52 episodes