In this excellent interview, Brigid sits down with Anita Anthonj.

Anita is the co-founder of Talaera, a New York-based business communication and cultural training company. Drawing on her own experience moving from Germany to the US, she has deep expertise in the challenges and opportunities of cross-cultural communication in a global business environment.

In this episode, Anita provides a masterclass on why effective communication is not a "nice-to-have" but a business-critical "need-to-have." She offers a powerful framework for L&D leaders looking to foster connection and drive impact, including:

1. Building Bridges, Not Barriers: Anita defines cross-cultural communication as recognizing that "your way is not the only way." It's about empathy, curiosity, and building connections across different lived experiences.
2. The Challenges for Non-Native Speakers: Learn about the invisible hurdles non-native speakers face, from the mental processing delay in fast-paced meetings to the difficulty of bringing their "whole self" to work in a foreign language.
3. Communication is ROI: Discover how effective communication is directly tied to business outcomes. Anita shares real-world examples of how improved communication skills can decrease customer call times, build stronger client relationships, and save significant money.
4. A Bespoke, Not One-Size-Fits-All Approach: Anita explains why communication training is most effective when it’s customised to an organisation's specific pain points, using a blend of one-on-one coaching, group workshops, and scalable digital solutions.
5. A Practical Guide for L&D: Get actionable advice on how L&D teams can champion communication training, from going on a "listening tour" to identify needs, to starting with small, high-impact pilots to prove the concept and demonstrate value.
6. Why Communication Matters More Than Ever: In a volatile world with AI, hybrid work, and multiple generations in the workplace, Anita argues that human connection is the most critical skill, and investing in communication signals to employees that they are valued.

Anita offers a compelling and practical guide to unlocking the power of communication in your organisation. If you want to learn how to build trust, foster connection, and drive measurable business impact, this is a must-listen-to episode.

Connect with Anita on LinkedIn: Anita Anthonj

Check out: https://talaera.com/

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