Money talk makes many dentists flinch, but what if collecting was calm, kind, and baked into every visit? We sit with Monica Capelli, founder of Revv Systems, to unpack how a practice can stop sending bills, get paid before anesthesia, and still deliver a five‑star patient experience. Her journey begins with a front‑desk meltdown, a snowy drive home from Mexico, and years of trial and error that forged a simple truth: if you’re not collecting revenue, you’re not in business.
We walk through the pillars that changed everything: clean billing systems that verify insurance, submit flawless claims, post quickly, and appeal fast; leadership that sets a clear vision, trains the team, holds standards, and rewards wins; and data insights that reveal which KPIs to track daily, weekly, monthly, quarterly, and yearly. Monica shows how pruning PPOs becomes possible only after you elevate care and hospitality—treat patients like royalty, expand service mix with CE and specialists, and make paying easy and transparent. The outcome is less AR, fewer write‑offs, and stronger relationships grounded in trust.
What makes this story stick is its humanity. Monica’s “therapia” ideal reframes a dental office as a place of peace for teams and patients. Clients who once lived in fear and chaos now enjoy steady growth, restored vacations, and the pride of a practice that reflects their clinical excellence. Structure doesn’t suffocate culture; it frees it. With the right systems and numbers, dentists reclaim time, confidence, and the ability to be generous at home and in the community.
If you’re ready to replace anxiety with clarity and turn leaks into cash flow, press play. Then share this with a colleague who needs it, subscribe for more practice growth stories, and leave a review to tell us your biggest bottleneck and what you want solved next.