A near‑bankruptcy turnaround, a childhood spent in a dental lab, and a blueprint for getting paid faster—this conversation with Devon Banks brings rare honesty and hard-won tactics to every dentist fighting denials and aging AR. We pull back the curtain on revenue cycle management, starting with verification of benefits and clean claims, then moving through payment posting, strategic appeals, patient statements, and when to involve collections partners. Devon explains how software training, documentation discipline, and payer-specific expectations can make or break cash flow, especially after a practice switches systems without the right support.
We share the story of a practice that saw collections halved after a rushed move to Dentrix. Devon rebuilt the workflow, retrained the team, and restored revenue by tightening claim hygiene and aligning treatment plans with coverage realities. That success is not a fluke; it’s a repeatable system grounded in compliance, contracts, and a relentless focus on first-pass acceptance. You’ll hear why automation and AI will streamline transactional steps like eligibility checks and posting, but why human judgment still wins appeals, protects against audits, and translates policy into action at the front desk.
What makes Devon’s approach different is the owner-to-owner mindset: treat every practice like your own, be accessible, and bring trusted referrals when clients need a lab, broker, or consultant. The Backstage community amplifies that promise, surrounding dentists with founders who deliver, communicate, and collaborate. If you’re struggling with verification bottlenecks, denials, or a chaotic AR, this is a clear, practical path to stabilize collections and breathe easier.
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