What if your front desk never had to choose between greeting a patient and dialing five overdue reactivations? We sit down with Danielle Kramer, the force behind Schedule Squad, to unpack how trained, US-based coordinators keep chairs full while your in-office team focuses on care. Danielle’s story runs through nearly every seat in a practice—front office, assisting, management, and coaching—which gives her a rare lens on what actually drives production without draining people.
We explore why clinical fluency matters in scheduling, from avoiding impossible time blocks to answering patient questions that can make or break a booked appointment. Danielle explains how her team functions as an extension of the practice, handling the “heads-down” work—unscheduled treatment follow-up, hygiene reactivation, and financial conversations—so the front desk can be fully present with patients at the counter. We dig into the difference between generic call centers and coordinators who understand crown seats, perio maintenance, and the real cadence of a dentist’s day.
Coaching sits at the heart of Danielle’s approach. She draws a sharp connection between coaching athletes and coaching dental teams: find the passion, define the why, and put people in the right seats. You’ll hear two deceptively simple changes that move the needle fast: train everyone to ask for internal referrals and share one win with the team every day. Those habits compound into stronger morale, better retention, and a steady stream of high-intent patients.
If you’ve felt the strain of hiring, the churn of turnover, or the guilt of asking your hygienists to make calls between patients, this conversation offers a practical alternative. Protect your team, respect chair time, and let specialists handle the outreach that keeps your schedule healthy. Subscribe for more candid strategies from the front lines of dental practice growth, share this with a colleague who needs support, and leave a review to tell us what you’ll implement first.