In Charlotte, NC, law enforcement has been adopting new technologies to help officers boost their productivity, streamline workflows, and keep their community safer. On this episode of The Big REthink, Charlotte’s Public Safety Technology Director, Crystal Combs, joins host Susan Campbell to discuss how tools like AI and ML are reshaping how officers do their work now, and what it might look like down the line. From using predictive analytics to deploy officers more efficiently to computer-aided dispatch, she shares how technology is impacting the work of law enforcement and how it might evolve in the future.