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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Manage episode 522557936 series 2910996
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Angy Peterson explore the transformation of customer experience, with highlights from a recent ACT-IAC CX Summit event. Angy Peterson, VP of the Experience Group at Granicus, shares her journey from newspaper design to helping government agencies build digital-first services. She delves into the potential of AI in government services, reflecting on how it can reshape experiences from convenience to deeper connection and collaboration. Key insights include the need for structured data, proactive content management, and the paradigm shift toward omnichannel, AI-powered interactions. Peterson emphasizes that the future lies in smart systems and richer conversations that truly understand and serve constituents.
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Intro/Outro Music: See a Brighter Day/Gloria Tells
Courtesy of Epidemic Sound
(Episodes 1-159: Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound)
Chapters
1. ICYMI: The Future of AI Powered Digital Services (00:00:00)
2. Angy Peterson's Introduction (00:01:19)
3. The Future of AI in Government Services (00:03:39)
4. The Jetsons and Imagining the Future (00:04:35)
5. AI's Role in Enhancing Human Connection (00:10:01)
6. Challenges and Best Practices for AI Implementation (00:17:48)
7. Future Vision: AI-Powered Government Services (00:19:45)
8. Conclusion and Call to Action (00:22:06)
189 episodes
