Three years ago, the Agriculture Act gave the CAAV statutory recognition as a professional authority to appoint arbitrators to manage disputes between tenants and landlords. Since then, the council and executive have established the CAAV facilitiating dispute resolution service, and published a range of professional support papers to help in this area. Now, the association has produced a new and comprehensive publication which pulls together many of those threads, to help people avoid disputes with good negotiation, and to manage any unavoidable disputes effectively. We talk with Jeremy Moody, secretary and adviser to the CAAV about what this means for the industry.