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We explore how AI and behavioural science can make debt collection more humane, more effective, and easier to scale across Europe. PAIR Finance explains reinforcement learning, a single international platform, and why recovery and retention go hand in hand.
• AI-driven collections with behavioural science
• Reinforcement learning optimising tone, timing, channels
• One platform operating in 11+ European markets
• Compliance with EU AI rules and local licenses
• Recovery rates improved while protecting retention
• Inbound automation with a generative AI agent
• Human support for complex and sensitive cases
• Event strategy for partnerships and education
• Unified dashboards and transparency for clients
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Cheers
Koen Vanderhoydonk
[email protected]
#FinTech #RegTech #Scaleup #WealthTech

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Chapters

1. Welcome And Guest Intros (00:00:00)

2. What Pair Finance Actually Does (00:01:02)

3. Why Behavioral Science Matters (00:02:22)

4. One International AI Platform (00:03:52)

5. Navigating EU And Local Rules (00:06:05)

6. Balancing Recovery And Retention (00:07:45)

7. Bringing Emotion Into AI (00:09:19)

8. Reinforcement Learning In Action (00:11:06)

9. Outsourcing And Operating Model (00:14:25)

130 episodes