What can we learn from a Luminaries-recognized leader? In this episode, we sit down with Ann Ditlow, finance and analytics manager at 4Front Credit Union and nominee for the Credit Union Times Luminaries Award. Ann’s journey from molecular lab technician to Credit Union leader is a masterclass in curiosity, systems thinking, and service-centered leadership. She shares how ServiStar’s Vertex training equipped her to manage change, build cooperation, and turn chaos into consistency. Whether you are navigating team transitions, leading through uncertainty, or looking to strengthen your systems and results, Ann’s lessons offer practical steps you can apply this week to create a culture of clarity, purpose, and resilience.

In this episode we talk about and answer these questions:
• What it feels like to be recognized as a Luminaries nominee and what habits led there
• How ServiStar’s Vertex training shaped Ann’s leadership approach
• How to spot organizational “drift” and bring teams back into alignment
• What practical systems and tools reduce disorder instead of adding noise
• How to use cooperation and purpose to sustain energy through change
• A simple “entropy buster” every leader can implement in one hour

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Links from show:
Enroll in ServiStar’s Emerging Leaders program – practical coaching and delegation tools for new managers
Learn more about ServiStar’s Vertex leadership training
Subscribe to ServiStar Leadership Podcast on your favorite streaming service