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Chapters

1. Introduction to Customer Success and Active Listening (00:00:00)

2. The Importance of Active Listening in Customer Success (00:01:40)

3. Common Mistakes in Listening and How to Avoid Them (00:08:01)

4. Strategies for Effective Active Listening (00:12:32)

5. Real-Life Application of Active Listening (00:17:07)

6. Recap and Final Thoughts on Active Listening (00:20:12)

41 episodes