HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
…
continue reading
MP3•Episode home
Manage episode 486782612 series 3555213
Content provided by Anika Zubair. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Anika Zubair or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
…
continue reading
Chapters
1. Introduction (00:00:00)
2. The Importance of Early Stage Customer Success (00:08:13)
3. Creating Retention Programs from Day One (00:12:09)
4. Understanding Customer Goals and Outcomes (00:13:37)
5. The Role of Product Market Fit in Retention (00:16:21)
6. Tracking Metrics for Early Stage Companies (00:20:12)
7. Essential Metrics for Customer Retention (00:25:31)
8. Identifying Customer Retention Challenges (00:27:53)
9. Evolving Retention Strategies for Growing Teams (00:28:23)
10. Understanding Customer Health and Renewal Programs (00:29:46)
11. Structuring Effective Renewal Processes (00:31:14)
12. Navigating Customer Sentiment and Product Changes (00:32:42)
13. Re-Onboarding and Stakeholder Realignment (00:34:57)
14. Leveraging Health Scores for Retention (00:36:54)
15. Transforming Challenges into Opportunities (00:39:42)
16. Surprises in Mature Retention Phases (00:41:07)
17. Engaging Customers for Long-Term Retention (00:43:05)
18. Keeping Retention Strategies Fresh (00:45:27)
19. Practical Steps for Building Retention Programs (00:49:12)
41 episodes