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Chapters

1. Building a Customer-Centric Culture (00:00:00)

2. Common Mistakes in Customer-Centricity (00:02:48)

3. Steps to Create Customer-Centricity (00:06:02)

4. Empathy and Recognition in Customer Success (00:12:15)

5. The Relay Race of Customer Success (00:18:19)

6. Actionable Challenge for Cross-Functional Collaboration (00:21:33)

40 episodes