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Chapters

1. Introduction to Customer Success and Onboarding (00:00:00)

2. Building Customer Success from Scratch (00:03:34)

3. Challenges in Building Customer Success (00:11:39)

4. The Importance of Onboarding (00:22:51)

5. Creating Wow Moments in Onboarding (00:35:36)

6. Key Takeaways for Building Onboarding Programs (00:52:22)

40 episodes