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Manage episode 492054426 series 3555213
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Chapters

1. Introduction (00:00:00)

2. The Importance of Customer Segmentation (00:02:54)

3. Kelley Turner's Background and Role at Vitally (00:05:57)

4. Understanding Customer Success at Vitally (00:08:48)

5. The Role of Curiosity in Customer Success (00:14:51)

6. Operational vs. Service Segmentation (00:18:01)

7. Creative Segmentation Strategies (00:20:51)

8. Impact of Segmentation on Customer Outcomes (00:23:54)

9. Balancing Automation and Personalization (00:27:06)

10. Measuring Success in Segmentation (00:29:59)

11. Future of Segmentation and AI in Customer Success (00:32:59)

12. Quick Fire Round with Kelley Turner (00:46:06)

40 episodes