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Chapters

1. The Shift from Reactive to Proactive Customer Success (00:00:00)

2. Building a Proactive Customer Success Strategy (00:03:05)

3. Defining Success for Customers (00:05:57)

4. Mapping the Customer Journey (00:08:47)

5. Automating Touch Points for Efficiency (00:12:07)

6. Creating a Risk and Opportunity Framework (00:15:00)

7. The Importance of Regular Strategy Review (00:17:49)

40 episodes