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Highlight: Leading with Data and Harnessing AI with Jim Iyoob

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Manage episode 470574602 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Fantastic replay! Your host, Greg, engages in a fascinating conversation with Jim Iyoob, a visionary in customer experience and AI integration. Discover how artificial intelligence and data-driven strategies are revolutionizing the customer service industry and what this means for the future of businesses.

About Our Guest: Jim Iyoob, the Chief Customer Officer at ETech Global Services, is an expert with over two decades of experience in customer experience and contact center operations. His journey from a call center agent to a CX pioneer offers invaluable insights into the evolution and future of customer service.

In This Episode, You Will Learn:

  • How artificial intelligence is transforming customer service.
  • The importance of a data-driven culture in modern businesses.
  • Strategies for integrating AI with human intelligence to enhance customer experience.
  • Jim Iyoob’s unique perspective on the future of customer interactions.

Connect with Jim Iyoob:

Your Host:

CX Goalkeeper Podcast (audio)

Apple Podcast: https://apple.co/3qYr4nh

Spotify: https://bit.ly/3GhCGXeCXGK

Don't forget to subscribe to the CX Goalkeeper Podcast on your favorite platform. Share this episode with your colleagues who are passionate about customer experience and AI. Leave a review and let us know what you think!

  continue reading

236 episodes

Artwork
iconShare
 
Manage episode 470574602 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Fantastic replay! Your host, Greg, engages in a fascinating conversation with Jim Iyoob, a visionary in customer experience and AI integration. Discover how artificial intelligence and data-driven strategies are revolutionizing the customer service industry and what this means for the future of businesses.

About Our Guest: Jim Iyoob, the Chief Customer Officer at ETech Global Services, is an expert with over two decades of experience in customer experience and contact center operations. His journey from a call center agent to a CX pioneer offers invaluable insights into the evolution and future of customer service.

In This Episode, You Will Learn:

  • How artificial intelligence is transforming customer service.
  • The importance of a data-driven culture in modern businesses.
  • Strategies for integrating AI with human intelligence to enhance customer experience.
  • Jim Iyoob’s unique perspective on the future of customer interactions.

Connect with Jim Iyoob:

Your Host:

CX Goalkeeper Podcast (audio)

Apple Podcast: https://apple.co/3qYr4nh

Spotify: https://bit.ly/3GhCGXeCXGK

Don't forget to subscribe to the CX Goalkeeper Podcast on your favorite platform. Share this episode with your colleagues who are passionate about customer experience and AI. Leave a review and let us know what you think!

  continue reading

236 episodes

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